Email service@talnevi.com for product questions, delivery updates, return requests or privacy enquiries. For an existing order, include your order number and the email used at checkout.

Our customer service telephone is +86 18664969747. Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8). International calling charges may apply.

Tell us which item you are asking about and describe the issue. For damaged or incorrect items, photographs of the item and parcel can help us review the problem. Never email a complete card number, security code or password.

Please contact us before mailing a return. The registered address in our company details identifies our business; returns must go to the destination supplied by support. It is not a customer collection point or a stated dispatch location.