Contact us to request an eligible return within 30 calendar days after delivery. This period does not limit rights that cannot be waived for defective or misdescribed goods.

For a change of mind, items must be unused and in original condition, with their original packaging, accessories and included parts. Supply your order number or other purchase evidence. These conditions do not prevent a claim for an item received faulty, damaged or incorrect. Any specific exclusion for a customized or non-returnable item must be disclosed before purchase; a discounted price alone does not remove return eligibility.

Email service@talnevi.com with your order number, the item and reason for return. Include helpful photos or video for a product problem. Support reviews the request and supplies the approved return destination and instructions. Do not mail items to our registered address unless support expressly directs you to do so. You may ask about the likely return destination and postage cost before buying.

For a preference return, the customer pays return postage, and the original delivery charge is not refunded unless applicable law requires otherwise. There is no restocking fee. Where an item is damaged, defective, incorrect, incomplete or materially misdescribed, we cover the appropriate remedy, including return shipping if needed. If our error results in an approved refund of the whole order, the relevant original delivery charges are also refunded.

Use protective packaging and follow the approved instructions. Keep postage evidence and tracking where available. Contact us if a return parcel encounters a delivery problem so we can review what happened.

After receiving a returned item, we inspect it against the applicable conditions and notify you of the decision. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Refunds approved without requiring a return are issued within 5–10 business days after approval. Your payment provider may need additional time to post the funds. Contact us if the credit remains missing after both periods.

Ask support about availability. If a direct exchange cannot be arranged, we can explain how to return and reorder. You do not have to accept store credit instead of an approved refund.

Contact us immediately if you need to cancel or correct an address. We will try to act before fulfillment begins, but cannot guarantee a change after order preparation starts. Successful cancellations before fulfillment have no cancellation fee; refunds go to the original payment method within 5–10 business days. After shipment, the return process applies.

Contact support if you believe a return decision should be reconsidered. Provide your order and issue details. Nothing in this policy removes consumer rights that cannot lawfully be excluded.