Allow 1–3 business days for processing after payment confirmation, followed by an estimated 7–12 business days in transit after dispatch. Weekends and public holidays are excluded. Estimates are not guaranteed arrival dates; please plan ahead for Christmas and other occasions.

Eligible destinations, available delivery services and shipping charges are shown at checkout before payment. Contact us before ordering if your destination has no available shipping method.

Shipping confirmation and available tracking details are emailed after dispatch. Allow time for the first carrier scan. If the email is missing or tracking stops updating, contact us with your order number.

Contact support immediately. We will try to help before fulfillment starts, but changes cannot be promised once preparation has begun. A successful cancellation before fulfillment has no cancellation fee; the refund is issued to the original payment method within 5–10 business days.

Request an eligible return within 30 calendar days of delivery. For a change of mind, keep the item unused, in original condition, with its packaging and all parts. You pay return postage for preference returns; no restocking fee applies. Contact support for approval and the return destination before sending anything.

Contact us promptly with your order number and helpful photographs. We will arrange an appropriate remedy for damage, defects, missing parts or an incorrect item at no additional cost to you.

Use the payment options displayed for your order in Shopify checkout. Availability can vary. Review the currency, delivery charges, taxes and final total before paying.

Follow the individual product description and instructions. Only use a product outdoors when expressly rated for that purpose. Check dimensions, included pieces and any power or battery requirements before purchase. Decorative items are not toys.

Approved return refunds are issued within 5–10 business days after receipt and inspection. Refunds approved without a return follow the same processing period from approval. Your bank or payment provider may take additional time to post the credit.