We normally prepare orders within 1–3 business days after payment is confirmed. This preparation period is additional to transit time. Business days exclude weekends and public holidays. If an unexpected preparation problem occurs, we will contact you about the available options. Any special preparation period for an item will be disclosed before purchase.

The usual transit estimate is 7–12 business days after dispatch for supported destinations, except where a different estimate is displayed before purchase. Weather, customs, seasonal demand, public holidays and carrier disruptions may affect arrival. These are estimates, not delivery guarantees. Available destinations and delivery services appear at checkout.

Checkout calculates shipping charges for your address and selected service and displays them before you pay. Promotional shipping is subject to the conditions stated with the promotion.

Our registered company address is not a promise that your parcel ships from that address or from a U.S. warehouse. Ask support before ordering if dispatch origin matters to you. If an order is sent in multiple parcels, we will supply the available tracking details for each.

After dispatch, shipping confirmation and available tracking information are sent to your checkout email. A new tracking number may not show movement until the carrier records its first scan. Check spam folders or contact support if you cannot find your confirmation.

Email support as soon as possible with your order number. We will attempt changes before fulfillment begins; once preparation is underway, cancellation or modification may no longer be possible. Successful cancellations before fulfillment carry no cancellation fee and are refunded to the original payment method within 5–10 business days. Shipped orders follow our return rules.

Please check delivery details before paying. Where an address supplied by the customer causes a need to reship, we will explain actual extra delivery costs and obtain agreement first. Customers are not charged to correct delivery mistakes caused by us.

Contact us if delivery exceeds the estimate, tracking becomes inactive or a parcel cannot be found. We investigate with the relevant delivery or fulfillment provider. A confirmed lost or undelivered shipment receives an appropriate refund, replacement or reshipment. Handing a parcel to a carrier does not end our responsibility for resolving a delivery problem.

Check your mailbox, delivery area, household and reception where relevant, then contact us if the parcel remains missing. We assess the circumstances; a delivered scan alone does not rule out a remedy.

Report issues promptly, including order details and photographs where possible. If your order arrives damaged, defective, incorrect, incomplete or materially unlike its description, we arrange a suitable remedy without additional cost to you.

For cross-border shipments, checkout shows any charges collected by us. Unless explicitly included there, customs duties or carrier clearance fees imposed at destination may be payable by the recipient. Contact us before purchase for clarification.